- Why am I being asked to verify my identity?
In order to comply with Anti Money Laundering and Terrorist Financing Acts, DAXCHAIN is required to collect your personal information. Also, ID verification is required to prevent fraud and keep your e-wallet safe and secure. ID as well as other verification documents must be uploaded through your trading room.
As part of our commitment to remain the most trusted cryptocurrency platform, all IDs must be verified through the DAXCHAIN trading platform. We do not accept emailed copies of ID for verification purposes.
Down below you can find our identity verification manual.
- Uploading your verification documents:
- Uploading Selfie photo:
- What is a SEPA transfer?
SEPA is a bank transfers that are used to send payments denominated in Euros within the Single Euro Payments Area. These payments typically only take a couple of business days, SEPA transfers can only be denominated in EUR.
How to make a SEPA payment:
1 Check if your bank have SEPA transfers,
2 Have a verified ID document, utility bill and selfie added to your DAXCHAIN account,
3 Ensure the name on your bank account matches the name on your DAXCHAIN account,
4 Verify your bank account,
5 Only send deposits denominated in EUR. SEPA transfers only support deposits in EUR.
- How to buy crypto currency via wire SEPA transfer?
The steps to initiate a SEPA deposit are as follows:
1 Select Deposit on the top of the page,
2 Select crypto currency you want to purchase,
3 Use the information displayed to initiate a SEPA transfer in euros from your bank account. It is important to include the Reference Number to ensure that your deposit is correctly associated with your DAXCHAIN account,
4 Please only send deposits denominated in EUR.
Your funds will be credited to your account in 1-5 business days after you payment has been executed. You are responsible for any conversion or reversal fees performed by your bank.
- How to buy crypto currency via Credit/Debit Card
You can make a purchase of crypto currency with a credit or debit card if your card supports ‘3D Secure’. You can purchase instantly without waiting for a bank transfer to complete if the amount of your order does not exceed 500 EUR. To determine if your card supports 3D Secure, you can contact your credit/debit card provider directly.
The following steps will walk you through the 3DS purchase process:
1 Go to the Deposit page,
2 Choose cryptocurrency and the amount you want to purchase,
3 Enter your card information (The address must match the billing address for the card),
4 Click ‘Complete Buy,
5 You will be directed to your bank’s website, where you should follow your bank instructions.
- Withdraw to Bank Account
Instructions for this are covered below.
To withdraw euros from your DAXCHAIN account, follow these steps:
1 Select Withdraw on top of the page,
2 Select Cryptocurrency and amount you want to sell,
3 Provide the requested information of your bank account,
4 Confirm the withdrawal.
Withdrawals typically take 1-5 business days to complete. To avoid any loss due to conversion rates, please ensure that the bank account receiving your withdrawal is denominated in EUR.
- What is Bitcoin?
Bitcoin is a kind of crypto currency that can be sent from one person to another without the need for a trusted third party such as a bank or other financial institution; it is the first global, decentralized currency.
- What is Bitcoin technology?
Bitcoin was originally released in 2009 by Satoshi Nakamoto as a piece of software and a paper describing how it works. Because Bitcoin is fundamentally software, anybody can run it on their computer, and therefore participate in a global economy.
One can use bitcoins to purchase goods on the internet and in stores. The following are some unique properties of Bitcoin:
- What is a Bitcoin wallet?
Similar to a traditional wallet you may carry in your pocket, a bitcoin wallet is used to store money. The difference is that instead of storing a collection of bills and cards, a bitcoin wallet stores a collection of bitcoin private keys. Typically a wallet is encrypted with a password or otherwise protected from unauthorized access.
Unlike the Bitcoin network, a Bitcoin wallet is controlled only by its owner (it's not distributed and shared like the blockchain). It's important to keep your bitcoin wallet safe by either setting a strong password or otherwise keeping it out of reach of malicious individuals.
- Types of Wallets
There are many different bitcoin wallets to choose from, each providing different features. All bitcoin wallets must conform to the established Bitcoin protocol so they can all be used to send and receive funds regardless of their specific implementation. This is similar to email where you have many choices of email providers but they all "speak the same language" and are able to send messages to each other.
There are several main categories of Bitcoin wallets:
Web wallets allow you to send, receive, and store bitcoin all through your web browser. They are typically hosted by a provider that manages the security of the private keys associated with your account, although some types of web wallets provide ways for you to remain in control your private keys. Web wallets are generally more convenient than other types of wallets since you don't have to worry about accidentally deleting a wallet from your computer (and losing your bitcoins).
There are technologies available that allow users to retain full control of their funds yet take advantage of the convenience of web wallets.
It's also possible to install wallet software directly on your computer. This allows an individual to have full control (and responsibility) over their wallet.
In a desktop wallet, the private keys are stored on a hard drive so it's only possible to access the funds using the computer the wallet is installed on. If the wallet file were to become corrupted with no backup available, the bitcoins stored in that wallet would be lost forever. For this reason it's extremely important that strong passwords are used and reliable backups are made of any desktop wallet. It's equally important that the wallet and any backups are kept safely out of reach of malicious individuals.
Desktop wallets fall into two main categories known as "full nodes" or "light" clients. Full nodes host a full copy of the blockchain (about 31 GB as of January 2015) while light clients provide only bitcoin storage capabilities while depending on an external source to read the blockchain.
Mobile wallets are simply bitcoin wallets designed for a mobile device. This means they can easily scan QR codes, are easy to navigate with a touch screen, and are accessible while on the move.
Mobile wallets are almost always "light" clients in that they do not store a full copy of the blockchain.
A hardware wallet is a specialized type of device designed specifically to store bitcoins. The advantage is that hardware wallets are much more difficult for a malicious user to compromise when compared to a desktop or mobile wallet since they use the bare minimum amount of software required to safely store bitcoins.
Paper wallets are a way to embody bitcoins in a physical medium such as paper or metal. Like a printed bank note, if a paper wallet is lost or destroyed, then the bitcoin stored on it are gone forever.
A brain wallet is a Bitcoin wallet that is generated from a passphrase. It’s similar to a paper wallet in that if the passphrase is lost, so are the bitcoins stored in that brain wallet. While it may be appealing to store bitcoins entirely within your memory, it should be cautioned against due to the challenge of using a sufficiently secure passphrase.
- What is the bitcoin blockchain?
The blockchain is a distributed, public ledger that contains the history of every bitcoin transaction. Anyone can download a copy of the blockchain, and it can be inspected to trace the path of bitcoins from one bitcoin transaction to another.
Bitcoins themselves are not files stored on your computer’s hard drive like MP3s or PDFs. Rather “owning bitcoins”, means owning a bitcoin address, which has a balance recorded on the blockchain.
- What is a Block?
A Block refers to a set of Bitcoin transactions from a certain time period. Blocks are “stacked” on top of each other in such a way that one block depends on the previous. In this manner, a chain of blocks is created, and thus we come to the term “blockchain”.
Finding and publishing new blocks is what Bitcoin miners do to earn bitcoins. Whenever a new block is broadcast, approximately every 10 minutes, a quantity of bitcoins is received by the miner who solved that block. Bitcoin miners keep the network secure, and this is how they are rewarded. This system ensures that all transactions are valid, and keeps the bitcoin network secure from fraud.
If you’ve ever waited for a new bitcoin transaction to be confirmed, you were waiting for a new block to published containing your transaction. When that happens, the bitcoin network has deemed your transaction valid.
- How can I view the Blockchain?
There are many “block explorer” services which allow you to look at what’s in the block chain. One example is https://blockchain.info/.
Info on blocks here: https://blockchain.info/blocks
- Why do digital currencies change value?
Digital currency value can be volatile when compared to more established currencies and commodities. This can be due to its relatively small market size, and it means that a smaller amount of money can move digital currency prices more significantly.
- Supported Digital Currencies
DAXCHAIN provides varying levels of support for different Digital Currencies.
Availability for buying, selling, depositing, and withdrawing supported Digital Currencies varies by Digital Currency. Fees and availability also depend on your country, and payment method.
- Where is my wallet address?
You can find your wallet address by navigating to the Wallets on the left side of the trading page and choosing desired cryptocurrency then click Copy wallet.
- Can I cancel a digital currency transaction?
Transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks. It also means users must be careful when they send funds, as transactions cannot be undone, outside of asking the recipient for a refund.
- I sent funds to the wrong address. How do I get them back?
Sent to digital currency address
Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can to take to retrieve the funds.
Because of this, it is essential to exercise caution when sending. It is always recommended that you double-check that the address you are sending to exactly match the address of the recipient before sending.
- How to use the Trading platform?
Here is a breakdown of steps that you need to undertake in order to properly use your trading account:
First switch your wallet into Trading Mode.
Top up your trading wallet in any cryptocurrency that is available in your portfolio. In order to do so, just click Deposit button in Deposit & Withdraw section, to transfer the necessary amount from your primary crypto wallet to the trading account.
After funding your Trading account go to the Exchange section, where in the upper left corner you can choose the cryptocurrency pair you want to trade.
Choose Market order or create your own by inserting amount you would like to buy/sell in any chosen cryptocurrency and put it onto the market for execution.
In order to track the status and profitability of your orders go to the Orders section, where you can conveniently find all the needful information.
- How to withdraw funds from trading account?
First please note that you can withdraw funds from trading wallet only to your primary wallet.
So in order to withdraw funds from you trading account, go to Withdraw section in you Trading Mode. Then choose the wallet that you want to make a withdrawal from, enter the amount you want to transfer and approve the transaction.
Make sure that you hold a positive balance on your trading wallet in one of the cryprocurrencies in which you have a wallet on your primary account. Please note that only transfers between the same currency wallets can go through. For instance on your primary account you have only Bitcoin (BTC) wallet. It means that you can transfer funds from to you primary wallet only from your Bitcoin (BTC) trading wallet.
Special note: all transactions are executed on blockchain. Duration of the transaction may vary depending on miner’s fees and blockchain workload.
- What if I forgot my password?
If you’ve lost or forgotten your password, you can reset your password by visiting https://daxchain.eu/reset-password. You’ll need access to your email account and your authentication app to get back into your account.
How is my bank account/credit card information protected?
DAXCHAIN make everyday improvements to ensure your personal information safety.
Account numbers and routing numbers are stored using high level encryption on our servers. In addition, all traffic goes over SSL to prevent third parties access to your connection. Employee access is strongly restricted and we take serious background checks on all our employees.
If you would prefer not to share your credentials, please select “Other Bank” when adding your bank account, to use our deposit verification method instead.
DAXCHAIN strongly recommends you to read the following in order to protect your account from unauthorized access:
DAXCHAIN staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer.
If anyone claiming to be associated with DAXCHAIN Support requests this information, immediately contact us.
You may disable your account at any time using the disable links in password reset, transaction confirmation and device confirmation e-mails.
We strongly recommend to use a complex and unique password that is not shared or similar to those used on any other websites. We also advise to change your password periodically (about every 3 months) and use a completely new password each time. Using a password manager such as 1Password or LastPass makes this easy to manage.
Also, never disclose your password to anyone. A DAXCHAIN employee will NEVER ask for your password.
Take advantage of the 2-factor authentication (2FA) services we offer or a TOTP app like Google Authenticator.
TOTP apps are considerably more secure for 2FA codes, since they are tied to a specific physical device, not a phone number, which could be compromised in a phone porting attack.
If your email provider offers this functionality, consider adding 2FA to the email address you use to log in to DAXCHAIN. Do not use VOIP, Google Voice, or other phone providers that send you 2FA messages via email to the address you use to log in to DAXCHAIN.
Do not use the same password on your email account that you do on your DAXCHAIN account. If your email provider offers it, activate 2-factor authentication (2FA) on your email account to add an extra layer of security.
- What is GDPR?
The General Data Protection Regulation (GDPR) is a data law in the European Union (“EU”) which updates existing data protection laws to strengthen the protection of personal data for individuals who reside in the EU. The GDPR aims to increase transparency for how personal data is used and to provide EU residents (“data subjects”) with more control over their data. This law goes into effect on 25 May 2018.
- How does DAXCHAIN use my data?
DAXCHAIN takes data protecting and client privacy seriously and constantly improves its security measures. DAXCHAIN only uses its client’s data to verify identity, enable transactions, and improve our product and services.
When we do collect data it is primarily because it is mandated by law — such as when we must comply with anti money laundering laws — or to verify your identity and protect you from potential fraudulent activity.
- What type of data does DAXCHAIN collect?
We may collect the following types of information:
- How to contact us?
We have following contact options: