- Why am I being asked to verify my identity?
In order to comply with Anti Money Laundering and Terrorist Financing Acts, DAXCHAIN is required to collect your personal information. Also, ID verification is required to prevent fraud and keep your e-wallet safe and secure. ID as well as other verification documents must be uploaded through your trading room.
As part of our commitment to remain the most trusted cryptocurrency platform, all IDs must be verified through the DAXCHAIN trading platform. We do not accept emailed copies of ID for verification purposes.
Down below you can find our identity verification manual.
- Uploading your verification documents:
- Uploading Selfie photo:
- What is a SEPA transfer?
SEPA is a bank transfers that are used to send payments denominated in Euros within the Single Euro Payments Area. These payments typically only take a couple of business days, SEPA transfers can only be denominated in EUR.
How to make a SEPA payment:
1 Check if your bank have SEPA transfers,
2 Have a verified ID document, utility bill and selfie added to your DAXCHAIN account,
3 Ensure the name on your bank account matches the name on your DAXCHAIN account,
4 Verify your bank account,
5 Only send deposits denominated in EUR. SEPA transfers only support deposits in EUR.
- How to buy crypto currency via wire SEPA transfer?
The steps to initiate a SEPA deposit are as follows:
1 Select Deposit on the top of the page,
2 Select crypto currency you want to purchase,
3 Use the information displayed to initiate a SEPA transfer in euros from your bank account. It is important to include the Reference Number to ensure that your deposit is correctly associated with your DAXCHAIN account,
4 Please only send deposits denominated in EUR.
Your funds will be credited to your account in 1-5 business days after you payment has been executed. You are responsible for any conversion or reversal fees performed by your bank.
- How to buy crypto currency via Credit/Debit Card
You can make a purchase of crypto currency with a credit or debit card if your card supports ‘3D Secure’. You can purchase instantly without waiting for a bank transfer to complete if the amount of your order does not exceed 500 EUR. To determine if your card supports 3D Secure, you can contact your credit/debit card provider directly.
The following steps will walk you through the 3DS purchase process:
1 Go to the Deposit page,
2 Choose cryptocurrency and the amount you want to purchase,
3 Enter your card information (The address must match the billing address for the card),
4 Click ‘Complete Buy,
5 You will be directed to your bank’s website, where you should follow your bank instructions.
- Withdraw to Bank Account
Instructions for this are covered below.
To withdraw euros from your DAXCHAIN account, follow these steps:
1 Select Withdraw on top of the page,
2 Select Cryptocurrency and amount you want to sell,
3 Provide the requested information of your bank account,
4 Confirm the withdrawal.
Withdrawals typically take 1-5 business days to complete. To avoid any loss due to conversion rates, please ensure that the bank account receiving your withdrawal is denominated in EUR.
- Supported Digital Currencies
DAXCHAIN provides varying levels of support for different Digital Currencies.
Availability for buying, selling, depositing, and withdrawing supported Digital Currencies varies by Digital Currency. Fees and availability also depend on your country, and payment method.
- Where is my wallet address?
You can find your wallet address by navigating to the Wallets on the left side of the trading page and choosing desired cryptocurrency then click Copy wallet.
- Can I cancel a digital currency transaction?
Transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks. It also means users must be careful when they send funds, as transactions cannot be undone, outside of asking the recipient for a refund.
- I sent funds to the wrong address. How do I get them back?
Sent to digital currency address
Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can to take to retrieve the funds.
Because of this, it is essential to exercise caution when sending. It is always recommended that you double-check that the address you are sending to exactly match the address of the recipient before sending.
- What if I forgot my password?
If you’ve lost or forgotten your password, you can reset your password by visiting https://daxchain.eu/reset-password. You’ll need access to your email account and your authentication app to get back into your account.
How is my bank account/credit card information protected?
DAXCHAIN make everyday improvements to ensure your personal information safety.
Account numbers and routing numbers are stored using high level encryption on our servers. In addition, all traffic goes over SSL to prevent third parties access to your connection. Employee access is strongly restricted and we take serious background checks on all our employees.
If you would prefer not to share your credentials, please select “Other Bank” when adding your bank account, to use our deposit verification method instead.
For information on how DAXCHAIN uses your linked bank account, please visit the Daxchain User Agreement, and the Daxchain Privacy Policy.
DAXCHAIN strongly recommends you to read the following in order to protect your account from unauthorized access:
Customer Support
DAXCHAIN staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer.
If anyone claiming to be associated with DAXCHAIN Support requests this information, immediately contact us.
You may disable your account at any time using the disable links in password reset, transaction confirmation and device confirmation e-mails.
Password
We strongly recommend to use a complex and unique password that is not shared or similar to those used on any other websites. We also advise to change your password periodically (about every 3 months) and use a completely new password each time. Using a password manager such as 1Password or LastPass makes this easy to manage.
Also, never disclose your password to anyone. A DAXCHAIN employee will NEVER ask for your password.
2-Factor Authentication
Take advantage of the 2-factor authentication (2FA) services we offer or a TOTP app like Google Authenticator.
TOTP apps are considerably more secure for 2FA codes, since they are tied to a specific physical device, not a phone number, which could be compromised in a phone porting attack.
If your email provider offers this functionality, consider adding 2FA to the email address you use to log in to DAXCHAIN. Do not use VOIP, Google Voice, or other phone providers that send you 2FA messages via email to the address you use to log in to DAXCHAIN.
Do not use the same password on your email account that you do on your DAXCHAIN account. If your email provider offers it, activate 2-factor authentication (2FA) on your email account to add an extra layer of security.
- What is GDPR?
The General Data Protection Regulation (GDPR) is a data law in the European Union (“EU”) which updates existing data protection laws to strengthen the protection of personal data for individuals who reside in the EU. The GDPR aims to increase transparency for how personal data is used and to provide EU residents (“data subjects”) with more control over their data. This law goes into effect on 25 May 2018.
- How does DAXCHAIN use my data?
DAXCHAIN takes data protecting and client privacy seriously and constantly improves its security measures. DAXCHAIN only uses its client’s data to verify identity, enable transactions, and improve our product and services.
When we do collect data it is primarily because it is mandated by law — such as when we must comply with anti money laundering laws — or to verify your identity and protect you from potential fraudulent activity.
To learn more, please see our updated Privacy Policy.
- What type of data does DAXCHAIN collect?
We may collect the following types of information:
- How to contact us?
We have following contact options:
